Our Services

COMPREHENSIVE SERVICE, SUPPORT & TRAINING

Expert support for PAL systems, GC/MS, LC/MS and chromatography software.

BGB InstrumentCare GmbH provides expert technical support, maintenance, and training for laboratories working with CTC Analytics™ PAL systems, GC/MS and LC/MS instruments, and chromatography data systems such as Agilent ChemStation™ and Agilent MassHunter™.

Our services are designed to minimize downtime, improve workflow reliability, and give laboratories full control over their analytical systems.

Remote Support

Fast diagnostics and guided troubleshooting for software, communication, and workflow issues without waiting for on-site service.

Ship-In Service

Advanced diagnostics, repair, testing, and restoration at our facility for modules, controllers, and system components.

On-Site Support

Europe-wide field service for urgent troubleshooting, scheduled maintenance, upgrades, and full workflow support.

Software Support & Troubleshooting for Chromatography Systems

Modern analytical workflows depend on stable communication between instruments, autosamplers, and chromatography software. When issues arise, productivity suffers. BGB InstrumentCare GmbH offers fast, targeted support for a wide range of software-related challenges.

  • Recovery of lost, missing, or corrupted data files
  • Troubleshooting communication failures between PAL, GC, LC, and CDS systems
  • Fixing sequence start-up, handshake, and readiness issues
  • Development of custom macros, cycle scripts, and workflow automation
  • Resolving COM port conflicts, driver issues, and Windows resource problems
  • Upgrading systems from serial to LAN communication where supported

Chromatography Software Expertise

We support laboratories working with ChemStation™, MassHunter™, and other chromatography data systems to restore stable operation quickly and reliably.

  • CDS configuration support
  • PAL firmware, driver, and cycle file compatibility checks
  • Sequence template optimization for GC/MS and LC/MS workflows
  • System integration after PC replacement or hardware upgrades
  • Remote diagnostics and guided troubleshooting

Europe-Wide Service Coverage

BGB InstrumentCare GmbH offers flexible support options across Europe to ensure your CTC Analytics™ PAL systems, GC/MS, LC/MS, and chromatography software remain fully operational.

Remote Support

Immediate diagnostics and troubleshooting through secure remote sessions.

Ship-In Service

Send modules or components to our facility for detailed diagnostics and repair.

On-Site Support

Fast field service across Europe for maintenance, troubleshooting, and upgrades.

Advanced Service Training for PAL Systems

For laboratories, service organizations, and metrology departments that prefer to handle maintenance internally, BGB InstrumentCare GmbH offers advanced service training covering the full range of CTC Analytics™ PAL platforms, including legacy PAL, PAL XT, and PAL3 systems.

Diagnostics & Maintenance
  • Mechanical and electronic diagnostics across PAL generations
  • Preventive maintenance and lifecycle management
  • Best practices for long-term reliability
Workflow & Automation
  • Advanced troubleshooting for PAL, GC/MS, and LC/MS workflows
  • Cycle script and macro development
  • Firmware, driver, and compatibility management
Hands-On System Setup
  • Syringe alignment and gripper calibration
  • Module integration and system optimization
  • Reduced downtime through stronger in-house capability

Validation Services (IQ / OQ / PQ)

To support regulated and quality-driven environments, we provide structured validation services for PAL systems and chromatography workflows.

  • Installation Qualification (IQ)
  • Operational Qualification (OQ)
  • Performance Qualification (PQ)
  • Documentation aligned with ISO, GMP, GLP, and internal quality systems
  • Validation of PAL workflows within ChemStation™ and MassHunter™
  • Re-qualification after repairs, upgrades, or hardware changes

Compliance & Performance Confidence

These services help ensure your PAL systems and chromatography workflows meet both performance expectations and compliance requirements in regulated laboratory environments.

Why Laboratories Choose BGB InstrumentCare GmbH

  • Deep expertise with CTC Analytics™ PAL systems across all generations
  • Strong background in GC/MS, LC/MS, and chromatography software integration
  • Fast response times across Europe
  • Flexible support options: remote, ship-in, and on-site
  • Advanced training and validation services for complete in-house capability
  • Service offering aligned with laboratories searching for PAL support and CDS troubleshooting

Complete Support for Modern Analytical Workflows

From troubleshooting and software support to training, validation, and field service, BGB InstrumentCare GmbH helps laboratories keep PAL systems and chromatography platforms stable, productive, and fully supported.

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