Services

Detailed Service Overview

From repair and maintenance to software integration, field service, and advanced workflow support, BGB InstrumentCare offers a complete service portfolio for analytical laboratories.

PAL Autosampler Repair & Maintenance

BGB InstrumentCare offers complete mechanical rebuilds, precise axis calibration, comprehensive tool repairs, firmware updates, preventive maintenance, and full support for legacy PAL systems to ensure long-term reliability and performance.

  • Full mechanical rebuilds
  • Axis calibration
  • Tool alignment and repairs (SPME, Arrow, µSPE, ITEX, LC/GC tools)
  • Firmware updates
  • Preventive maintenance plans
  • Legacy PAL support (CombiPAL, PAL-xt)

PAL Integration & Troubleshooting

BGB InstrumentCare offers in depth knowledge to support integration and troubleshooting that ensures seamless connectivity between PAL systems and Agilent GC/MS, LC platforms, and MassHunter™ / ChemStation™ / OpenLab systems.

  • PAL ↔ Agilent GC/MS
  • PAL ↔ LC systems
  • PAL ↔ MassHunter™ / ChemStation™ / OpenLab
  • PAL scripts, cycles, tool-change logic
  • Communication and driver issues
  • Remote diagnostics

GC/MS Support (Agilent 5973 and up)

BGB InstrumentCare delivers premium, full-spectrum service for Agilent 5973+, 5975, 5977, 7000-series, and CHROMTECH MS/MS-enhanced systems, including diagnostics, tuning recovery, preventive maintenance, and on-site repair across Europe.

  • 5973, 5975, 5977, 7000 series, and CHROMTECH MS/MS upgrade
  • Vacuum system troubleshooting
  • Ion source cleaning
  • MSD tuning issues
  • Data system integration
  • Preventive maintenance
  • On-site repair (Europe)

Automated Sample Preparation Solutions

BGB InstrumentCare creates automated sample preparation solutions, specializing in SPME, Arrow, SPDE, and ITEX workflows, combining expert PAL cycle programming, optimized hardware selection, validation support, and staff training.

  • SPME method development
  • SPME Arrow workflows
  • SPDE & ITEX automation
  • PAL cycle programming
  • Hardware and tool selection
  • Validation support
  • Training for lab staff

Refurbished Systems

BGB InstrumentCare offers expertly restored PAL autosamplers, refurbished Agilent GC/MS platforms, and turnkey GC/MS + PAL bundles with installation, training, and flexible warranty options.

  • Refurbished PAL autosamplers
  • Refurbished Agilent GC/MS systems
  • Fully integrated GC/MS + PAL bundles
  • Installation & training
  • Warranty options

Remote Support

BGB InstrumentCare remote support provides fast PAL log analysis, GC/MS diagnostics, and software troubleshooting, backed by flexible subscription plans and priority emergency assistance.

  • PAL log analysis
  • GC/MS diagnostics
  • Software troubleshooting
  • Subscription plans
  • Emergency remote support