Privacy Policy

PRIVACY POLICY

BGB InstrumentCare GmbH is committed to protecting the privacy of visitors to our website. This Privacy Policy explains what information we collect, how we use it, and how we safeguard it.

By accessing this website, you acknowledge the terms described in this Privacy Policy. BGB InstrumentCare GmbH may update this policy at any time.

1. Information We Collect

1.1 Non Personal Information (Non PII)

When you visit our website, we automatically collect information that does not identify you personally. This may include:

• Browser type and version
• Device type
• Referring domain
• Date, time, and duration of your visit
• Pages viewed and interactions with the site

This information helps us understand how visitors use our website and allows us to improve functionality and content.

1.2 Personal Information (PII)

We may ask you to voluntarily provide personally identifiable information such as:

• Name
• Email address
• Postal address
• Telephone number

We request this information when you:

• Register for an online seminar or demonstration
• Request documents such as whitepapers or technical information
• Subscribe to a mailing list
• Contact us directly
• Participate in any activity where such information is necessary

BGB InstrumentCare GmbH does not collect financial or health related information and does not knowingly collect information from children under 13.

2. How We Use Your Information

2.1 Non PII

Used for:

• Website analytics
• Improving site performance and user experience
• Monitoring website security and stability

2.2 PII

Used for:

• Responding to inquiries
• Providing requested information or services
• Sending follow up communications
• Providing updates about products, promotions, or website changes

BGB InstrumentCare GmbH does not sell, trade, or rent your personal information. We may share information with trusted business partners only when necessary to deliver a specific service or promotion.

3. Cookies

Our website may use cookies to enhance your browsing experience. Cookies store information about your preferences and help us improve site functionality. Cookies do not personally identify you.

You may disable cookies in your browser settings, but some website features may not function properly as a result.

4. Data Security

We use industry standard security measures to protect your information, including:

• Firewalls and intrusion detection systems
• Secure password protected systems
• Physical security controls
• Restricted access to personal data on a need to know basis

Despite these measures, no method of electronic storage or transmission is completely secure.

5. External Links

Our website may contain links to third party websites. BGB InstrumentCare GmbH is not responsible for the content, privacy practices, or data collection methods of external sites. This Privacy Policy applies only to our website.

6. Opting Out

If you receive email communications from us, each message will include a simple method to unsubscribe from future correspondence.

7. Contact Information

If you have questions about this Privacy Policy or how your data is handled, you may contact us at:

BGB InstrumentCare GmbH
[Insert Address]
[Insert Email]
[Insert Phone Number]

8. GDPR Compliance (EU/EEA Visitors)

If you are located in the European Union or the European Economic Area, BGB InstrumentCare GmbH processes your personal data in accordance with the General Data Protection Regulation (GDPR).

8.1 Legal Bases for Processing

We process personal data on the following legal bases:

• Consent — when you voluntarily provide information (e.g., newsletter signup, contact forms).
• Contract performance — when processing is necessary to provide requested services or respond to inquiries.
• Legitimate interests — for website analytics, security monitoring, and improving our services.
• Legal obligations — when required to comply with applicable laws.

8.2 Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of access — to request a copy of the personal data we hold about you.
• Right to rectification — to correct inaccurate or incomplete data.
• Right to erasure — to request deletion of your data when legally permissible.
• Right to restrict processing — to limit how your data is used.
• Right to data portability — to receive your data in a structured, machine readable format.
• Right to object — to processing based on legitimate interests or direct marketing.
• Right to withdraw consent — at any time, without affecting prior lawful processing.

8.3 Data Transfers

Our company is based in Switzerland. Switzerland is recognized by the European Commission as providing an adequate level of data protection. If data is transferred to service providers outside Switzerland or the EU/EEA, we ensure appropriate safeguards such as Standard Contractual Clauses.

8.4 Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal obligations. Retention periods vary depending on the type of data and the context of collection.

8.5 Contact for GDPR Requests

To exercise your GDPR rights or ask questions about data protection, contact:

BGB InstrumentCare GmbH
Rohrmattstrasse 4, 4461 Boeckten
info@BGBInstrumentCare.com
+41 78 238 7079

We will respond to GDPR related requests within the legally required timeframe.