Our Services
Europe-Wide Remote, Ship-In & On-Site Instrument Support
Fast, flexible service for laboratories working with PAL autosamplers, GC/MS, LC/MS and chromatography software.
BGB InstrumentCare GmbH provides rapid technical support for laboratories across Europe. From remote diagnostics to on-site service visits, our goal is simple: keep your analytical systems running without interruption.
Remote Troubleshooting
Immediate diagnostics for PAL autosamplers, GC/MS and LC/MS systems, including communication errors, sequence problems and software issues.
Ship-In Diagnostics
Send modules or instruments to our Swiss service facility for advanced diagnostics, repair, calibration and system testing.
On-Site Technical Support
Professional field service anywhere in Europe for installation, maintenance, troubleshooting and upgrades.
Systems We Support
Need Immediate Instrument Support?
Remote diagnostics, expert repairs, or on-site service — BGB InstrumentCare keeps your laboratory running.