Our Services

PREMIUM SERVICE CONTRACTS

BGB InstrumentCare GmbH provides specialized service contracts for CTC Analytics™ PAL autosamplers and Agilent GC/MS systems. We support laboratories that depend on reliable automation, precise sample handling, and uninterrupted analytical workflows.

Our service plans are designed to minimize downtime, extend instrument lifetime, and keep your systems running at peak performance.

Expert Support for PAL Autosamplers

We service the full range of PAL autosamplers, including CombiPAL, PAL-xt, and PAL3 RSI/RTC systems, with deep application and hardware expertise.

Optional Coverage for Agilent GC/MS

Extend your contract to include proven Agilent platforms such as 6890, 7890, 8890 GC and 5973, 5975, 5977 MSD.

PAL Autosampler Expertise

With decades of hands-on experience, we ensure your PAL autosampler delivers consistent, reproducible results across demanding laboratory workflows.

  • Liquid, headspace, SPME, SPME Arrow, ITEX, and custom workflows
  • Mechanical and electronic troubleshooting
  • Preventive maintenance and performance optimization
  • Integration with Agilent GC and GC/MS systems
  • Software support for PAL control in ChemStation™ and MassHunter™

Guaranteed Response and Fast Turnaround

Our service contracts include clear, measurable commitments to keep your laboratory productive even when unexpected issues arise.

24 Hours

Response time commitment for service requests and technical support.

48 Hours

Fast spare parts logistics and dispatch for critical service needs.

1 Week or Less

On-site service intervention with fast turnaround and defined priorities.

Service Contract Options

PAL Autosampler Service Contract

  • Annual preventive maintenance
  • Priority remote support
  • Fast parts logistics
  • Workflow and application assistance

PAL + Agilent GC/MS Combined Contract

  • Full coverage for PAL autosampler and GC/MS system
  • Coordinated diagnostics across the entire workflow
  • Priority on-site intervention
  • Reduced downtime and predictable maintenance costs

Custom Multi-Instrument Agreements

  • Tailored service packages for multiple systems
  • Spare-parts strategies
  • Scheduled maintenance planning
  • Flexible support concepts for growing labs

Why Choose BGB InstrumentCare GmbH?

  • Independent specialists for PAL autosamplers and Agilent GC/MS
  • Deep technical expertise with legacy and modern systems
  • Fast, reliable support with guaranteed response times
  • Transparent service plans with predictable costs
  • Trusted by analytical labs across Switzerland and the EU

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