Our Services

Software Support & Troubleshooting

Expert software support for chromatography systems, CTC Analytics™ PAL autosamplers, and modern GC/MS & LC/MS platforms.

BGB InstrumentCare GmbH provides advanced troubleshooting and software support for laboratories working with CTC Analytics™ PAL autosamplers, Agilent ChemStation™, Agilent MassHunter™, and other chromatography data systems.

Modern analytical workflows rely on stable communication between autosamplers, instruments, and chromatography software. When communication fails or data workflows break down, productivity stops. Our goal is to restore stability quickly and keep your system running reliably.

Data Recovery

Recovery of lost, missing, or corrupted data files and troubleshooting of incomplete sequences or inaccessible result folders.

Instrument Communication

Resolving unstable or missing connections between PAL autosamplers, GC/MS or LC/MS systems, and chromatography software.

Sequence Troubleshooting

Fixing problems where sequences fail to start, stop prematurely, or fail to trigger PAL autosamplers correctly.

Chromatography Software & Instrument Control

  • Recovery of lost or corrupted data files
  • Troubleshooting communication between CTC Analytics™ PAL autosamplers, GC/MS and LC/MS systems
  • Resolving sequence start-up and scheduling problems
  • Custom macro and automation script development
  • COM port conflicts and Windows communication errors
  • Upgrading legacy serial connections to stable LAN communication

Additional Areas of Expertise

  • ChemStation™ and MassHunter™ configuration troubleshooting
  • Method corruption, missing modules, and licensing issues
  • PAL firmware, driver, and cycle file compatibility
  • Sequence template optimization for routine GC/MS and LC/MS workflows
  • System reintegration after PC replacement or hardware upgrades
  • Remote diagnostics and guided troubleshooting

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